Hello and goodbye already? 335i or BMW Dealership to blame...

Just a 3 · 07-25-2011, 09:16 PM

Quote:

Originally Posted by WWONG

It's a used car, quit complaining

Are you for real? So if you buy a used car you should accept all kinds of issues on the car even though it is under warranty, and extended warranty as well? What the heck are you smoking man?

E902F30 · 07-25-2011, 09:28 PM

Just thought that I would throw in that my 2008 335i sport/premium has over 100K miles (just barely) and I have NEVER heard the brakes squealing. Not sure this is "normal".

nwalbert · 07-26-2011, 12:29 AM

Quote:

Originally Posted by BANKAI

I think my expectations were too high. I expected my BMW to run flawlessly during it's factory warranty period... which I'm still 14,000 miles shy of. Another lofty expectation was for a BMW dealer to actually fix problems on a BMW... the first time, or even the 2nd time.

You bought a used 5 year old car and expect a dealer you have never met before to bend over backwards on a Saturday to solve a rattle on your 5 year old used car. If the rattle was such a problem why didn't you have the original owner solve the issue prior to purchasing the vehicle?

These are business's and like all business's the best customers get the best treatment. That is why frequent fliers get upgrades and others sit in coach.

Sounds to me like they have treated you fairly so far.

M340i Pride · 07-26-2011, 12:50 AM

Quote:

Originally Posted by Just a 3

Are you for real? So if you buy a used car you should accept all kinds of issues on the car even though it is under warranty, and extended warranty as well? What the heck are you smoking man?

agreed. no need to take it as given that there has to be issues. most CPO cars are actually quite worry free. there are always few bad apples in the basket.

and yes, extended maintenance are bought so you are allowed to use them. if it is covered then nothing wrong to demand repair under warranty.

BANKAI · 07-26-2011, 01:21 AM

Quote:

Originally Posted by nwalbert

You bought a used 5 year old car and expect a dealer you have never met before to bend over backwards on a Saturday to solve a rattle on your 5 year old used car. If the rattle was such a problem why didn't you have the original owner solve the issue prior to purchasing the vehicle?

These are business's and like all business's the best customers get the best treatment. That is why frequent fliers get upgrades and others sit in coach.

Sounds to me like they have treated you fairly so far.

Did you even read what I wrote? I didn't ask them to do me any favors. I set up an appointment on Saturday and the person booking my appointment knew what I was coming in for. The 2nd dealership I ended up visiting asked me to come in knowing my situation.

I don't believe asking a dealership to perform work under warranty is asking too much. Especially so when they diagnosed it as wastegate actuators, then replaced the actuators that I'm sure BMW the company paid for. Now that they realized that they misdiagnosed the problem, they are telling me the noise is normal??

I have never had a car that squealed this bad either... again, something they diagnosed as rear pads and sensors. Now that it has reappeared, it is normal for a BMW?

WTF is with all the hate toward me for buying a used car and then wanting to fix some stuff when it still under warranty?

bob.g · 07-26-2011, 10:47 AM

Quote:

Originally Posted by BANKAI

WTF is with all the hate toward me for buying a used car and then wanting to fix some stuff when it still under warranty?

some ppl here think if you buy used, your car is likely to explode, regardless of the warranty you have left.

Potty_Pants · 07-26-2011, 10:53 AM

Quote:

Originally Posted by bob.g

some ppl here think if you buy used, your car is likely to explode, regardless of the warranty you have left.

well past history dictates my pinto did extacly that... so you can understand if i'm alittle leery !

ppp

MB330 · 07-26-2011, 02:30 PM

Quote:

Originally Posted by Mr.Ritz

I have also notice that buying used under warranty makes the dealership less likely to eat costs like that. Buying new from a dealership and making that home dealership seems to help.

This is not true at all - I bring my 330 more then 4 times with the same issue and I have very good relationship with my SA. He told me exactly, what OP herd from his SA - this is a "normal" sound. On my last visit they put in writing that dealer perform that work of "Goodwill" - WHAT???? - I never own a car that has rear brake squeal like crazy.

M340i Pride · 07-26-2011, 02:36 PM

Quote:

Originally Posted by BANKAI

Did you even read what I wrote? I didn't ask them to do me any favors. I set up an appointment on Saturday and the person booking my appointment knew what I was coming in for. The 2nd dealership I ended up visiting asked me to come in knowing my situation.

I don't believe asking a dealership to perform work under warranty is asking too much. Especially so when they diagnosed it as wastegate actuators, then replaced the actuators that I'm sure BMW the company paid for. Now that they realized that they misdiagnosed the problem, they are telling me the noise is normal??

I have never had a car that squealed this bad either... again, something they diagnosed as rear pads and sensors. Now that it has reappeared, it is normal for a BMW?

WTF is with all the hate toward me for buying a used car and then wanting to fix some stuff when it still under warranty?

did they fix it for you yet? keep us posted.

BANKAI · 07-26-2011, 05:52 PM

Quote:

Originally Posted by bmwpride335i

did they fix it for you yet? keep us posted.

To get my 2nd opinion, I dropped by Century West BMW during the week and had the shop foreman come out and listen to my car. He isolated the actuators to the rear than to the front to see which one could be the culprit He did this by hand... I can't say exactly what he was doing because I was rev-ing the car from the cabin to reproduce the jingle. The same jingling/rattle was reproduced each time.

His diagnosis was that it is most likely the wastegate door vibrating on the turbo. He recommended that I go back to the shop that performed the work in the first place (Pacific BMW) and request for a BMW Engineer to look at my car.

I called Pacific BMW and had them set up the appointment for me to come in. I think it's worth mentioning that unlike the other times I have had an appointment, they tried to set up this appointment about 1.5 weeks out, claiming no courtesy cars were available. I explained that my car is out of the warranty period at that time and would like to book an appointment within my warranty period AND that it is my 3rd time going in for the same issue. Miraculously, I had a much earlier appointment with a courtesy car. I will be dropping off my car this week.

Regarding the brake squeal... my SA is basically telling me to deal with it at this point.

M340i Pride · 07-26-2011, 06:04 PM

Quote:

Originally Posted by BANKAI

To get my 2nd opinion, I dropped by Century West BMW during the week and had the shop foreman come out and listen to my car. He isolated the actuators to the rear than to the front to see which one could be the culprit He did this by hand... I can't say exactly what he was doing because I was rev-ing the car from the cabin to reproduce the jingle. The same jingling/rattle was reproduced each time.

His diagnosis was that it is most likely the wastegate door vibrating on the turbo. He recommended that I go back to the shop that performed the work in the first place (Pacific BMW) and request for a BMW Engineer to look at my car.

I called Pacific BMW and had them set up the appointment for me to come in. I think it's worth mentioning that unlike the other times I have had an appointment, they tried to set up this appointment about 1.5 weeks out, claiming no courtesy cars were available. I explained that my car is out of the warranty period at that time and would like to book an appointment within my warranty period AND that it is my 3rd time going in for the same issue. Miraculously, I had a much earlier appointment with a courtesy car. I will be dropping off my car this week.

Regarding the brake squeal... my SA is basically telling me to deal with it at this point.

who was the SA at Century west? there is a tall white dude who is rude... hope you did not get him. he is not a helping type. he works like he wants to get smacked... brakes are more of a nuisance so hope you get that rattle fixed at pacific. from my personal experience, they were pretty good in customer service and prompt repair.

BANKAI · 07-26-2011, 06:10 PM

Quote:

Originally Posted by bmwpride335i

who was the SA at Century west? there is a tall white dude who is rude... hope you did not get him. he is not a helping type. he works like he wants to get smacked... brakes are more of a nuisance so hope you get that rattle fixed at pacific. from my personal experience, they were pretty good in customer service and prompt repair.

When I set up the appointment to go in during the week, they assigned me Tony Fernandez. I didn't really speak with him too much though. He called the shop foreman Roberto, Roberto came out, told me what he thought after messing around a little bit on my car and that was about it.

M340i Pride · 07-26-2011, 06:16 PM

Quote:

Originally Posted by BANKAI

When I set up the appointment to go in during the week, they assigned me Tony Fernandez. I didn't really speak with him too much though. He called the shop foreman Roberto, Roberto came out, told me what he thought after messing around a little bit on my car and that was about it.

I see. ive had my car taken cared by him and he was very professional. hope your car gets fixed...

BANKAI · 08-10-2011, 11:59 PM

So I thought I should give an update since I got my car back.
Pacific BMW has replaced my turbos. It took about 1.5 weeks to get my car back, but they gave me a courtesy car. So far so good right?

Well, on my less than 2 mile commute from the dealer to my work, my climate control starts turning on by itself. I turn it off, it turns on again in a minute or so. It did this 3 times on my less than 10 minute commute to work.

Later tonight, I turn my car on, and the climate control turns on by itself again. I turn it off and it stays off on my 15 minute commute home. UNTIL A FOCKIN CHECK ENGINE LIGHT!#%!^!$%#@!%!#

nukezero · 08-11-2011, 12:14 AM

Quote:

Originally Posted by BANKAI

So I thought I should give an update since I got my car back.
Pacific BMW has replaced my turbos. It took about 1.5 weeks to get my car back, but they gave me a courtesy car. So far so good right?

Well, on my less than 2 mile commute from the dealer to my work, my climate control starts turning on by itself. I turn it off, it turns on again in a minute or so. It did this 3 times on my less than 10 minute commute to work.

Later tonight, I turn my car on, and the climate control turns on by itself again. I turn it off and it stays off on my 15 minute commute home. UNTIL A FOCKIN CHECK ENGINE LIGHT!#%!^!$%#@!%!#

ouch.. sounds like you've got a lemon. sell the fawkin' car and get a camry. those are pretty reliable.

RoundelM3 · 08-11-2011, 07:54 AM

We can all probably relate to some less-than-ideal situation with our BMWs - but overall, most of us are satisfied with the ownership experience. Which makes me wonder, what is the purpose of writing such a post? We don't care - it isn't OUR car, and if the OP wants to sell his, then more power to him. Persnally, I'm getting a little tired of the wah-wah-wah posters. If you don't like your car, sell it an get off this forum - period. If you want advice on what to do when you have issues like this, then by all means post and ask. But don't tell us how you're pissed off and selling your car. It doesn't make a bit of difference to those of us who are happy with ours.

Dark_Knight_335 · 08-11-2011, 08:07 AM

Quote:

Originally Posted by BANKAI

I recently purchased a 2007 335i Sedan

This pretty much sums up your problem. Get an 09 or above you'll be in heaven.

N54CoupeHP · 08-11-2011, 08:09 AM

Quote:

Originally Posted by NaTuReB0Y

just accept it man....GERMAN CARS are not known for reliability!

I have 95k miles.....and I have tons of issues.....but fuck it!

current issues - RED seltbelt light, airbag light, service light, and brake light(new brakes/sensors) are displayed at all times.....another rear window won't roll up(one was fixed under warranty)....

That is a little discouraging to a soon to be BMW owner.

Kolyan2k · 08-11-2011, 08:24 AM

Ultimate Driving Experience sometimes comes with Ultimate Pain in the Ass

BMWLove86 · 08-11-2011, 08:28 AM

somebody is inpatient

JuppiOne · 08-11-2011, 08:32 AM

Quote:

Originally Posted by BANKAI

I just can't believe that I have had a BMW for less than a month and I can't wait to get rid of it. Is this really the Ultimate Driving Experience?

Sorry you had such a bad experience with your first BMW, even though car markers tighten up their quality controls these days, but once in a while a bad one still slip through, I am extremely happy with my and will consider another BMW again in the future. Even with a Honda or Toyota, there could be just as much issues and poor dealership services too.

I hope you will get your car sorted out, it is a very fun car to drive.

bigj505 · 08-11-2011, 08:42 AM

there are a ton of a-holes on here.
people saying "you buy a used car so deal with it" are retarded.

bmw warrantied the vehicle so they should fix it. simple as that.

OP - just keep taking it back until they get it right. The last thing you want is for the car to STILL have issues when it runs out of the extended warranty.

Sounds like the ECU needs some tweaking if you climate is screwed up.
Also, its probably good that you got 2 new turbos for pretty much free. Means you dont have to replace them sooner than later.
I'd also keep dealing with the brakes issue until its resolved. My brakes dont have funny sounds.

07-25-2011, 09:28 PM	#46
E902F30 Enlisted Member 5 Rep 42 Posts Drives: 2012 335i Black/Black Sport Join Date: Mar 2011 Location: USA iTrader: (0)	Just thought that I would throw in that my 2008 335i sport/premium has over 100K miles (just barely) and I have NEVER heard the brakes squealing. Not sure this is "normal".
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08-10-2011, 11:59 PM	#58
BANKAI Private First Class 7 Rep 108 Posts Drives: 335i Join Date: Jul 2011 Location: Los Angeles, CA iTrader: (0)	So I thought I should give an update since I got my car back. Pacific BMW has replaced my turbos. It took about 1.5 weeks to get my car back, but they gave me a courtesy car. So far so good right? Well, on my less than 2 mile commute from the dealer to my work, my climate control starts turning on by itself. I turn it off, it turns on again in a minute or so. It did this 3 times on my less than 10 minute commute to work. Later tonight, I turn my car on, and the climate control turns on by itself again. I turn it off and it stays off on my 15 minute commute home. UNTIL A FOCKIN CHECK ENGINE LIGHT!#%!^!$%#@!%!#
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08-11-2011, 07:54 AM	#60
RoundelM3 Major General 1837 Rep 6,990 Posts Drives: 15 F80 M3, 22 G01 X3 30i Join Date: Apr 2010 Location: Clayton, NC iTrader: (2) Garage List 2022 BMW X3 [9.83] 2015 BMW M3 [6.50]	We can all probably relate to some less-than-ideal situation with our BMWs - but overall, most of us are satisfied with the ownership experience. Which makes me wonder, what is the purpose of writing such a post? We don't care - it isn't OUR car, and if the OP wants to sell his, then more power to him. Persnally, I'm getting a little tired of the wah-wah-wah posters. If you don't like your car, sell it an get off this forum - period. If you want advice on what to do when you have issues like this, then by all means post and ask. But don't tell us how you're pissed off and selling your car. It doesn't make a bit of difference to those of us who are happy with ours. __________________ 2015 F80 ///M3 Sedan 7DCT Tanzanite, 2022 X3 sDrive30i 8AT Brooklyn Grey
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08-11-2011, 08:24 AM	#63
Kolyan2k Major General 922 Rep 5,538 Posts Drives: 2006 S2000 Join Date: Apr 2010 Location: Boston iTrader: (1)	Ultimate Driving Experience sometimes comes with Ultimate Pain in the Ass
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08-11-2011, 08:28 AM	#64
BMWLove86 Second Lieutenant 38 Rep 298 Posts Drives: Alpine White BMW 335i Coupe Join Date: May 2011 Location: CHICAGO, IL iTrader: (2)	somebody is inpatient __________________ Alpine White BMW 335i coupe (sports package)/M3 Rear spoiler/M3 Side Skirts/M-tech front bumper/Mtech Rear Bumper/Eisenhaus Meisterschaft Race Exhaust
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08-11-2011, 08:42 AM	#66
bigj505 Captain 359 Rep 622 Posts Drives: 2016 BMW M4 Join Date: May 2011 Location: Baltimore,MD iTrader: (3)	there are a ton of a-holes on here. people saying "you buy a used car so deal with it" are retarded. bmw warrantied the vehicle so they should fix it. simple as that. OP - just keep taking it back until they get it right. The last thing you want is for the car to STILL have issues when it runs out of the extended warranty. Sounds like the ECU needs some tweaking if you climate is screwed up. Also, its probably good that you got 2 new turbos for pretty much free. Means you dont have to replace them sooner than later. I'd also keep dealing with the brakes issue until its resolved. My brakes dont have funny sounds.
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