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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Santa Monica BMW Sucks



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      05-31-2016, 03:11 PM   #1
ssquared
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Santa Monica BMW Sucks

Went in there this morning and they tried to charge me $450 for an oil change and a "scope".

Bill Evans, the SA, told me that they need to do a scope every time the car is serviced, which is a load of crap. Their own website says an oil change for a 2011 328 is $79.

They also insisted I needed new front brake pads because the key said I needed to do it in 500 miles. If you actually look at the pads, there is plenty of life left...the reading from the key is only a rough estimate.

I walked out and scheduled an oil change for $79 with another dealer in the area

Last edited by ssquared; 05-31-2016 at 03:28 PM.
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      05-31-2016, 03:51 PM   #2
TBN54
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That's corporate world for you bud.
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      06-01-2016, 06:05 PM   #3
TheBingoBalls
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Quote:
Originally Posted by ssquared View Post
Went in there this morning and they tried to charge me $450 for an oil change and a "scope".

Bill Evans, the SA, told me that they need to do a scope every time the car is serviced, which is a load of crap. Their own website says an oil change for a 2011 328 is $79.

They also insisted I needed new front brake pads because the key said I needed to do it in 500 miles. If you actually look at the pads, there is plenty of life left...the reading from the key is only a rough estimate.

I walked out and scheduled an oil change for $79 with another dealer in the area
Depending on how they informed you, I don't see anything wrong. I would be more disappointed if the SA didn't inform me of maintenance items that were approaching the point to be replaced. Informing me doesn't mean I have to agree and let them do it. It's just all SOP when you come in for service. You may only schedule to have oil changed but they're still going to scan your key FOB and check all the maintenance items.
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      06-04-2016, 06:59 PM   #4
ssquared
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Quote:
Originally Posted by TheBingoBalls View Post
Depending on how they informed you, I don't see anything wrong.
Well, the fact that their website lists the cost of an oil change at $79 for one thing but you go in and they charge you more than twice that amount and then claim that nobody offers an oil change for $79 is somewhat troubling.

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Originally Posted by TheBingoBalls View Post
I would be more disappointed if the SA didn't inform me of maintenance items that were approaching the point to be replaced. Informing me doesn't mean I have to agree and let them do it.
Exactly, but they told me with absolute certainty my brakes needed to be done. A reputable dealer would have said "the key indicates the brakes are due soon, we will take a look at the pads and let you know what we think" rather than just saying they need to do them right away and that I'm putting my life at risk without bothering to look.

I ended up going to Center BMW. $79 for an oil change. They checked the pads told me not to worry about them. They also found an oil leak which was fixed under the CPO warranty, and they took care of my serpentine belt even though I had no idea it was an issue. Oh...yeah they gave me a rental car too while Santa Monica wouldn't even give me a lift to my office less than 2 miles away.
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