'11 328i BT/AUX/USB not working!!

ty_524 · 06-26-2015, 01:14 AM

hey guys, hoping someone can help my problem.. bear with me!

I have a 2011 328i sedan (production date: 9/2010)
VIN description:
6AA BMW TELESERVICES
6AB CONTROL TELESERVICES
6FL USB/AUDIO INTERFACE
6VC CONTROL COMBOX
620 VOICE INPUT SYSTEM
639 COMPLETE PREP. CELLULAR PHONE USA/CDN

my problem is I just bought the car and realized the bluetooth function doesn't work. I have an iPhone 6 and when I hit the bluetooth function it just remains loading ongoing and never anything else (never shows to pair anything, just "thinking")

also, the USB in the glove box both charges my phone as well as transfers music from a USB stick. the AUX/USB, however, doesn't charge or play music. I got the BMW Y-cable and it still does nothing but say "the accessory may not work" on my iPhone. no music, no charging. i tried several AUX cords and nothing. I tried the USB stick in the center console.. nothing. the option under "AUX" where you should be able to adjust the volume.. I am not able to at all.

also, I tried updating the software, but the USB in the center console won't read. it doesn't work from the glove box USB either. the "current software version" doesn't show anything. just blank. the bmw.com/update shows that I have an eligible update.
I tried resetting iDrive by holding the volume button, but nothing.

I'm not sure if it's a default in the audio interface, or my combox all together.

One more thing is the "voice commands" doesn't work. I press the steering wheel button and she says "say a command" but when I do, she doesn't seem to hear me.

Can anyone help? so much appreciated!

thkfast · 06-26-2015, 01:42 AM

That's a pretty basic thing that should work on your car. The first thing I'd do is visit a BMW dealership and have them help you pair the iPhone to your car. If they can't do it, they might have a service tech help...then you have your foot in the door for a possible quick diagnosis.

ty_524 · 06-26-2015, 06:48 PM

BMW was baffled and couldn't tell me much but that my combox needs replaced and it would be $1k. but the USB in the glove box works so that doesn't make sense

ptpending · 06-27-2015, 05:32 AM

i believe that someone simply remove combox from your car

if you didn't bought it from new
check middle trunk cover. it is under it
http://s1259.photobucket.com/user/ma...3f097.jpg.html

Wilt · 06-27-2015, 09:46 AM

non- iDrive: Can you press Audio button, then see a list of sources, and see Tuner vs. CD vs. Aux vs. USB? You should be able to.

i-Drive: Can you...
Via iDrive, Aux playback...

1. "CD/Multimedia"
2. If applicable, "External devices"
3. "AUX front"

Starting audio playback with USB...
If the audio device has a device name, the name
is displayed.

1. "CD/Multimedia"
2. "External devices"
3. Select the USB symbol.

The name of the audio device may appear.[/INDENT]

06-26-2015, 01:14 AM	#1
ty_524 Registered 1 Rep 3 Posts Drives: 2011 328i Join Date: Jun 2015 Location: Dallas, TX iTrader: (0)	'11 328i BT/AUX/USB not working!! hey guys, hoping someone can help my problem.. bear with me! I have a 2011 328i sedan (production date: 9/2010) VIN description: 6AA BMW TELESERVICES 6AB CONTROL TELESERVICES 6FL USB/AUDIO INTERFACE 6VC CONTROL COMBOX 620 VOICE INPUT SYSTEM 639 COMPLETE PREP. CELLULAR PHONE USA/CDN my problem is I just bought the car and realized the bluetooth function doesn't work. I have an iPhone 6 and when I hit the bluetooth function it just remains loading ongoing and never anything else (never shows to pair anything, just "thinking") also, the USB in the glove box both charges my phone as well as transfers music from a USB stick. the AUX/USB, however, doesn't charge or play music. I got the BMW Y-cable and it still does nothing but say "the accessory may not work" on my iPhone. no music, no charging. i tried several AUX cords and nothing. I tried the USB stick in the center console.. nothing. the option under "AUX" where you should be able to adjust the volume.. I am not able to at all. also, I tried updating the software, but the USB in the center console won't read. it doesn't work from the glove box USB either. the "current software version" doesn't show anything. just blank. the bmw.com/update shows that I have an eligible update. I tried resetting iDrive by holding the volume button, but nothing. I'm not sure if it's a default in the audio interface, or my combox all together. One more thing is the "voice commands" doesn't work. I press the steering wheel button and she says "say a command" but when I do, she doesn't seem to hear me. Can anyone help? so much appreciated!
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06-26-2015, 01:42 AM	#2
thkfast Major 261 Rep 1,029 Posts Drives: 2015 F82 M4 Sakhir Orange DCT Join Date: Mar 2009 Location: Cedar Rapids, IA iTrader: (1)	That's a pretty basic thing that should work on your car. The first thing I'd do is visit a BMW dealership and have them help you pair the iPhone to your car. If they can't do it, they might have a service tech help...then you have your foot in the door for a possible quick diagnosis. __________________ "The likelihood of one individual being right increases in direct proportion to the intensity with which others attempt to prove him wrong." 2015 F82 M4 - Sakhir Orange Metallic 2013 E92 M3 / 2013 E92 335is / 2010 E90 335i / 2007 E90 335i
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06-26-2015, 06:48 PM	#3
ty_524 Registered 1 Rep 3 Posts Drives: 2011 328i Join Date: Jun 2015 Location: Dallas, TX iTrader: (0)	BMW was baffled and couldn't tell me much but that my combox needs replaced and it would be $1k. but the USB in the glove box works so that doesn't make sense
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06-27-2015, 05:32 AM	#4
ptpending Colonel 456 Rep 2,747 Posts Drives: e91 Join Date: Dec 2013 Location: Poland iTrader: (1)	i believe that someone simply remove combox from your car if you didn't bought it from new check middle trunk cover. it is under it http://s1259.photobucket.com/user/ma...3f097.jpg.html __________________ E81 2007 130i 6cylinder Montego blue Retrofits: Harman Kardon, High-beam assistant, Removable tow hitch. Auto-dim folding exterior mirrors. Lumbar support. Perfomance Brakes.
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06-27-2015, 09:46 AM	#5
Wilt Major 228 Rep 1,041 Posts Drives: 2011 328i Join Date: Mar 2015 Location: SF Bay area iTrader: (0)	non- iDrive: Can you press Audio button, then see a list of sources, and see Tuner vs. CD vs. Aux vs. USB? You should be able to. i-Drive: Can you... Via iDrive, Aux playback... 1. "CD/Multimedia" 2. If applicable, "External devices" 3. "AUX front" Starting audio playback with USB... If the audio device has a device name, the name is displayed. 1. "CD/Multimedia" 2. "External devices" 3. Select the USB symbol. The name of the audio device may appear.[/INDENT]
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