Tire shop scratched brand new wheels

Drew-dale13 · 02-11-2019, 12:28 PM

Bought some brand new black wheels and the tire shop destroyed the inside of the lug nut well (not sure terminology). Should I make a fuss or just live with it?? [IMG][/IMG]

n50four · 02-11-2019, 01:24 PM

I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.

Wolf 335 · 02-11-2019, 01:30 PM

That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time.

Drew-dale13 · 02-11-2019, 01:32 PM

Quote:

Originally Posted by FCobra94

That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time.

I'm a wheel newb haha first aftermarket wheels I've ever purchased :/

Drew-dale13 · 02-11-2019, 02:16 PM

Quote:

Originally Posted by n50four

I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.

Dang that's sweet. Might have to go over there tomorrow and say something 🤔

Drew-dale13 · 02-12-2019, 01:18 PM

Update: shop agreed to fix my wheels! Thanks for help

VMRWheels · 02-12-2019, 06:34 PM

Shops have insurance for these types of things. Glad they're taking care of you. Maybe you'll even end up with a spare after it's all said and done.

Ozzie335i · 02-27-2019, 11:27 PM

ECS sells a socket that has plastic on the outside to keep such things from happening. Well worth the 15 or so bucks.

n50four · 02-28-2019, 04:01 PM

Quote:

Originally Posted by Ozzie335i

ECS sells a socket that has plastic on the outside to keep such things from happening. Well worth the 15 or so bucks.

I simply wrap a couple of layers of electrical tape around and beyond the leading edge of a socket that I dedicate only for my wheels.

Drew-dale13 · 02-28-2019, 09:57 PM

I'll have to get the shop to use a protective socket or some tape haha next time

02-11-2019, 12:28 PM	#1
Drew-dale13 New Member 3 Rep 26 Posts Drives: 2008 335xi Join Date: Apr 2017 Location: North Carolina iTrader: (0)	Tire shop scratched brand new wheels Bought some brand new black wheels and the tire shop destroyed the inside of the lug nut well (not sure terminology). Should I make a fuss or just live with it?? [IMG][/IMG] Attached Images __________________ 2008 335xi Stage 1 MHD BMS DCI Custom exhaust with stock downpipes
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02-11-2019, 01:24 PM	#2
n50four Private First Class 131 Rep 187 Posts Drives: '07 335i Sport; '01 330i Sport Join Date: Jan 2006 Location: SoCal iTrader: (0)	I had brought new wheels (new boxes) to get intalled. The tire shop wheel installer nicked the edge of "lug nut well" on one of my brand new wheels. It was a 1/4" small shallow scratch. I probably would've let it go IF I had the wheels for awhile. BUT they were freakin' new. I pointed it out to the counter person. He didn't want the shop to take responsibility. I kept on him saying that they were brand new out of the box. So he brought the shop's owner over to look at it. The owner looked at it and didn't hesistate . . . "Order him a replacement." And promptly gave me an apology.
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02-11-2019, 01:30 PM	#3
FCobra94 Guest 0 Rep n/a Posts Drives:	That's why you tell them not to use impact wrenches OP...or give them a protected wheel socket to use....or better yet, just get them mounted and swap the wheels yourself next time.
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02-12-2019, 01:18 PM	#6
Drew-dale13 New Member 3 Rep 26 Posts Drives: 2008 335xi Join Date: Apr 2017 Location: North Carolina iTrader: (0)	Update: shop agreed to fix my wheels! Thanks for help __________________ 2008 335xi Stage 1 MHD BMS DCI Custom exhaust with stock downpipes
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02-12-2019, 06:34 PM	#7
VMRWheels BimmerPost Supporting Vendor 2038 Rep 25,989 Posts Drives: BMW Join Date: Jun 2007 Location: Anaheim, CA iTrader: (4) Garage List 2013 BMW M3 [10.00] 2015 BMW M4 [0.00] 2013 BMW F30 [0.00] 2014 BMW F22 [0.00] 2013 BMW F06 [0.00]	Shops have insurance for these types of things. Glad they're taking care of you. Maybe you'll even end up with a spare after it's all said and done. __________________ VMR\|Wheels \| 714.442.7916 \| sales@velocitymotoring.com \| www.velocitymotoring.com \| facebook \| flickr \| Instagram
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02-27-2019, 11:27 PM	#8
Ozzie335i Lieutenant Colonel 659 Rep 1,525 Posts Drives: 2011 335i Join Date: Aug 2014 Location: DFW iTrader: (1)	ECS sells a socket that has plastic on the outside to keep such things from happening. Well worth the 15 or so bucks.
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02-28-2019, 09:57 PM	#10
Drew-dale13 New Member 3 Rep 26 Posts Drives: 2008 335xi Join Date: Apr 2017 Location: North Carolina iTrader: (0)	I'll have to get the shop to use a protective socket or some tape haha next time __________________ 2008 335xi Stage 1 MHD BMS DCI Custom exhaust with stock downpipes
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