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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Powertrain and Drivetrain Discussions > N55 Turbo Engine Tuning and Exhaust Modifications - 335i Tuning > VRSF Customer Service



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      09-13-2018, 04:48 PM   #1
chowabunga
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VRSF Customer Service

Hey Guys, I have tried 3 times contacting VRSF 3 days in a row now through their website, can't get a hold of them at all, and find it kind of silly they don't list an e-mail or phone number on their website.

Starting to get frustrated as I need to return an order I received a couple days ago.

Anyone else experienced this? or know someone who can help?

Thanks.
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      09-13-2018, 06:20 PM   #2
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Paging @Tiago@VRSF
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      09-13-2018, 06:29 PM   #3
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Lol I asked a question about their down pipes using their online form and never got an answer either.

Kind of wondering and afraid even tho they say "lifetime" warranty.
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      09-13-2018, 06:37 PM   #4
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Lol I asked a question about their down pipes using their online form and never got an answer either.

Kind of wondering and afraid even tho they say "lifetime" warranty.

yeah still nothing, sad I gotta come on here to find a rep.
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      09-13-2018, 07:29 PM   #5
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2011 BMW 335i  [0.00]
Try sales@vr-speed.com
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2011 E90 335i | Black Sapphire Metallic | JB4 w/ MHD BEF | xHP Custom TCU tune | Phoenix Racing Chargepipe | VRSF 5" Stepped FMIC | VRSF Catted Downpipe | M Performance Carbon Fiber Spoiler | Lux H8 180
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      09-16-2018, 11:10 PM   #6
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I'm incredibly sorry about the inconvenience, it sounds like there may be an issue with our email server since we're all caught up. If anyone is having trouble getting a hold of anyone @ VRSF please feel free to PM or email sales@vr-speed.com. We're also available on FB and IG if you need an alternate method of communication
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      03-10-2019, 04:12 PM   #7
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Quote:
Originally Posted by Tiago@VRSF View Post
I'm incredibly sorry about the inconvenience, it sounds like there may be an issue with our email server since we're all caught up. If anyone is having trouble getting a hold of anyone @ VRSF please feel free to PM or email sales@vr-speed.com. We're also available on FB and IG if you need an alternate method of communication
I as well have had nothing but trouble with VRSF customer support. I ordered a new charge pipe from them on Feb 27th. Immediately my card sent me a text to verify the purchase. I emailed them on March 3 asking for a status update since it showed my order was still on hold. Leslie emailed me back and said it was on hold because they can only ship to the billing address and I put another address. No big deal, so I immediately replied that they could ship it to the billing address. I checked their website on March 5th and still no change, so I sent another email. This time explaining I needed the charge pipe ASAP cus car was sitting broken down. Well today they sent me an email and stated they AND MY BANK believed it was a fraudulent purchase and they refunded my money. She even "suggested buying it from a reseller or ebay". WHATTTT?! Waiting all this time for a charge pipe for them to say its fraudulent and cancel my purchase. I called the credit card company, they said "no we have approved it and it has already been taken out of your account". So why lie to me and say that my bank that it was fraudulent and cancelled it?
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      05-10-2019, 02:19 PM   #8
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Hey All,

I just want to quickly post some pics and details about my experience with ordering from VRSF for all to see as it seems lots of people have had good experiences and others not. My order was larger than most and recent so hopefully this helps others to decide what they want to get and from who.

To start out, I was curious about VRSF's products and had a few questions. So I e-mailed them and got a reply from customer service in the same day with detailed information addressing my questions. I was impressed by this (becoming a hard company quality to find) and it made me more comfortable placing such a large order with them.

Personally, ordering from them was a total breeze for me. I submitted my order online all at once, it shipped all at once, and I had the parts in hand in under a week. My whole order came complete correct and undamaged! I was pleased.

Everything fit perfect and installed exactly as I expected. No fuss or modding to anything was required. I was very pleased with the quality and highly recommend all these products. I am particularly happy I went with the Turbosmart Raceport instead of the Tial Q, it sounds amazing in person! The Tial doesn't even compete in my book.

If anyone has any questions feel free to ask!
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      08-16-2019, 10:11 AM   #9
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Quote:
Originally Posted by tiago@vrsf View Post
i'm incredibly sorry about the inconvenience, it sounds like there may be an issue with our email server since we're all caught up. If anyone is having trouble getting a hold of anyone @ vrsf please feel free to pm or email sales@vr-speed.com. We're also available on fb and ig if you need an alternate method of communication
Although the communication was spotty, I now have a tracking number and they looked out and expedited my overnight shipping and waived the additional cost. Thank you for fixing this Tiago.

Next will be my downpipe and not so much of a rush on the order.

Thanks again

Last edited by E30ROB; 08-16-2019 at 02:47 PM..
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      08-16-2019, 10:14 AM   #10
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BS excuses incoming.
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      08-16-2019, 02:35 PM   #11
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No excuse, we responded
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      08-30-2019, 10:42 AM   #12
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Tiago, can you respond to the any of the numerous emails I've sent to the sales email and your person Bimmerpost account regarding my order status? Ive sent plenty and haven't received a response to any of them.
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      09-12-2019, 07:09 PM   #13
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Folks, please e-mail support@vr-speed.com with any concerns regarding your orders.
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      09-18-2019, 11:04 PM   #14
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The answer is to go buy from a real vendor like Burger or ER.
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      09-19-2019, 02:44 AM   #15
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yeah I think I'm gonna order the BMS one
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      09-19-2019, 02:23 PM   #16
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Weird, I have spent like over $2k US with VRSF and bought almost every N54 product they offer. Still have no complaints. Received my parts in under a week. Relocated aluminum inlets and aluminum outlets were just installed on my big twins
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      09-20-2019, 07:15 AM   #17
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I can't stress enough the importance of contacting support@vr-speed.com with any issues you may have.

With that said, please look at the post count of the people who have supposed issues. When someone has 3 posts and they're all directed towards harming someone's business I think it's obvious they have an agenda.
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