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BMW 3-Series (E90 E92) Forum
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AC service with CPO........Need help!!!
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| 08-17-2013, 05:56 PM | #1 |
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AC service with CPO........Need help!!!
So I schedule an appointment with my SA yesterday to get my AC checked out because its been pretty much blowing hot air that last week or so. My AUX fan was also coming on more frequently and it was also a lot louder than I remembered it being so I thought maybe the water pump was on its way out also.
Drop my car off this morning and the SA calls me back about 2 hours later. He states that they have diagnosed the car and both of the issues I brought the car in for will not be covered under my warranty. I asked why not? He says because my AC system has been over pressurized and there is also too much oil in the AC system. He claims that I or someone else overfilled my AC system......... I told that that was bogus and I have never even touched the AC system nor have I took the car anywhere else for that reason. I bought the car from them 2 months ago and bought it CPO for that reason. SA then said the techs took measurements of the pressure and the amount of oil that was in the system and said it was way over tolerance to have been done previously by BMW, so it had to have happened while in my possession. He then proceeds to tell me that at the moment there is a $300 bill for the diagnosing and another $150 to have the system recharged. Then they will check to make sure it is operating properly. If not, there will be more parts and labor?!?!?!? This is bull shit! Is there any leverage for this? I have always had great service from this dealer. I cant even think of a way that I can prove that this wasn't caused by something I did. Its pretty much their word against mine right now. NEED OPINIONS. The car should be ready to be picked up in the next hour or so.. -Nick |
| 08-17-2013, 06:57 PM | #2 |
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Sounds like they didn't really inspect the car when they went to CPO it. Speak with the Service Manager and have a polite discussion explaining how ludicrous the SA is being.
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| 08-17-2013, 07:10 PM | #3 | |
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It went in to service 2 weeks later because the second bank was taking a crap. Seems like they just slapped a CPO sticker on it and didn't really perform the CPO checks like they charge the extra price for to me. All has been well with the car until the AC started blowing hot. Service prior to this has exceeded my expectations. |
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| 08-26-2013, 07:27 PM | #5 | |
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| 08-26-2013, 07:29 PM | #6 |
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Heres a nice little thread to read that has more info on my experiance with BMW of Honolulu and that others have had.
http://www.e90post.com/forums/showthread.php?t=863345 |
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| 09-06-2013, 10:33 PM | #7 | |
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If they're billing you to recharge the system, it sounds like they already evacuated the system (which would be the only way to know how much oil was in it). I'd fight it. And remind them that this CPO vehicle you bought had the Check Engine light on when you bought it, so it's very possible they missed something. Good luck!!! |
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| 09-06-2013, 11:36 PM | #8 | |
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