autozone guy just cracked my windshield

330istocknot · 03-07-2016, 08:55 PM

So yeah, it was rainy today went to autozone to find a new pair of windshield wipers.

Long story short, my hand is hurt and I can't do them myself so I asked for help ( they do free installation at every autozone) everything was going great, until the guy removed the blade from the passenger side, and bamm the wiper arm slammed into the windshield, and made quiet the deep crack and a few more cracks.

I felt bad for the guy as he was new, nonetheless he said he had to report it to his manager. I actually was gonna let it slide to not get this kid in trouble on his 4th day, but if I recall replacing a windshield is a little expensive.

My question is, has anyone ever gone through this? How does it work or how long does this process take?

Tia

HCGxKaLiBeR · 03-07-2016, 09:20 PM

Last year my windshield cracked (No idea what happened, found the crack in the morning)
Fortunately I have State Farm glass protection plan. Insurance covered and replaced the windshield second day by Glass America at my house. Took less than an hour.

If your windshield has rain sensor and you do not have it covered by insurance, you better ask for their manager. Otherwise, it will cost you.

330istocknot · 03-07-2016, 09:37 PM

How do I know if my car has windshield sensor?

Dark_Knight_335 · 03-07-2016, 09:38 PM

Take a picture of your windshield and post it.

BeastMode335i · 03-08-2016, 06:38 AM

Ignore my post in your other thread asking what happened, didn't know there were two posts for this.. That sucks, hope you get it fixed for free..

Jsoboti · 03-08-2016, 09:12 AM

I had one replaced at an Indy glass shop for about 350 total, with rain sensor. Took about an hour

mxchris727 · 03-08-2016, 09:20 AM

MAKE SURE THAT THEY PRIMER THE WINDSHIELD FRAME!! Only in CT is it a law that they have to do so. When they remove the windshield, they WILL scratch the factory primer underneath. After a few years, it WILL rust and the gass will sperate. This happened to my e46, and I had to sell the car because of it.

Vitalität · 03-08-2016, 09:24 AM

Quote:

Originally Posted by 330istocknot

So yeah, it was rainy today went to autozone to find a new pair of windshield wipers.

Long story short, my hand is hurt and I can't do them myself so I asked for help ( they do free installation at every autozone) everything was going great, until the guy removed the blade from the passenger side, and bamm the wiper arm slammed into the windshield, and made quiet the deep crack and a few more cracks.

I felt bad for the guy as he was new, nonetheless he said he had to report it to his manager. I actually was gonna let it slide to not get this kid in trouble on his 4th day, but if I recall replacing a windshield is a little expensive.

My question is, has anyone ever gone through this? How does it work or how long does this process take?

Tia

My question is, the impact really that strong? A wiper arm did it? I get rocks hitting my windshield at 70+ mph in the freeway numerous time and never made any cracks. How old is your windshield?

MightyMouseTech · 03-08-2016, 09:42 AM

First rule of a tech, when you take the wiper off, lower the arm to rest against the glass. Otherwise, this is exactly what happens.

Sorry to hear OP.

TBN54 · 03-08-2016, 09:47 AM

Give me the last 7 of your VIN OP. I'll let you know if you have rain sensor or not.

Hops128i · 03-08-2016, 10:12 AM

Quote:

Originally Posted by HCGxKaLiBeR

Last year my windshield cracked (No idea what happened, found the crack in the morning)
Fortunately I have State Farm glass protection plan. Insurance covered and replaced the windshield second day by Glass America at my house. Took less than an hour.

If your windshield has rain sensor and you do not have it covered by insurance, you better ask for their manager. Otherwise, it will cost you.

On my second replaced windshield, my insurance glass coverage covered the rain sensor, but I did have to tell them the windshield has a rain sensor.

uberschnell · 03-08-2016, 10:23 AM

First,

kudos for actually caring about what happened to the kid. That kind of karma comes back around.

As for the window, if you have insurance they cover a lot of it and no impact to your premiums. Just be sure to get a high quality installer and high quality window (oem if possible). Bad window installs suck.

In CA you can't drive with a cracked windshield if it is anywhere near the drivers side.

9krpmrx8 · 03-08-2016, 10:30 AM

That sucks, I did this on our Honda Odyssey here at work when I was changing the wipers. The arm slipped and snapped back down on the windshield without a wiper in it.

Volasko · 03-08-2016, 10:36 AM

Been there, done that. I felt like a complete idiot about it because it destroyed my windwhield. Went aftermarket cost me about 400 bucks. Going OEM will bump that cost to the $1000 range. I'd be bugging autozone for compensation, I get it that it was a mistake but either way you're going to be out cash for a mistake that wasn't caused by you.

m42stanle · 03-08-2016, 10:38 AM

Quote:

Originally Posted by MightyMouseTech

First rule of a tech, when you take the wiper off, lower the arm to rest against the glass. Otherwise, this is exactly what happens.

Sorry to hear OP.

+1 - IIRC there is even a pictogram on the OEM wiper blade box warning about this. I am so paranoid I place a folded towel under the wiper blade before I start replacement.

Ubersmooth · 03-08-2016, 10:40 AM

Quote:

Originally Posted by Hops128i

Quote:

Originally Posted by HCGxKaLiBeR

Last year my windshield cracked (No idea what happened, found the crack in the morning)
Fortunately I have State Farm glass protection plan. Insurance covered and replaced the windshield second day by Glass America at my house. Took less than an hour.

If your windshield has rain sensor and you do not have it covered by insurance, you better ask for their manager. Otherwise, it will cost you.

On my second replaced windshield, my insurance glass coverage covered the rain sensor, but I did have to tell them the windshield has a rain sensor.

Did this to my 328i... Strong just of wind blew the arm right into the windshield. Now my 335i has a crack in the windshield from a rock chip on the highway.

2010MSPORT335i · 03-08-2016, 10:42 AM

For Florida, this is covered by insurance w.o deductible

fazman · 03-08-2016, 10:46 AM

Quote:

Originally Posted by m42stanle

+1 - IIRC there is even a pictogram on the OEM wiper blade box warning about this. I am so paranoid I place a folded towel under the wiper blade before I start replacement.

Sounds like someone should create a thread on the correct way to do wiper blade changes... actually I never thought about this issue since I never had a problem with the arm ever hitting my windshield when I did this task. But I can't understand why car manufacturers can't just put a foam cushion on the contact point to avoid this problem (wiper arm with no blade crashing down on windshield)???

patents · 03-08-2016, 03:14 PM

FYI not all states offer glass coverage. Last time I asked, either in Arkansas or Tennessee, you couldn't get glass coverage. It was just part of comprehensive subject to your deductible.

Autozone has procedures to deal with this. Just talk to the manager and find out their process for filing a claim to get it repaired. And if it's on their dime, insist on taking it to BMW and use BMW glass. It can make a difference with the rain sensor.

03-07-2016, 08:55 PM	#1
330istocknot First Lieutenant 212 Rep 394 Posts Drives: 330chino Join Date: Mar 2016 Location: chino iTrader: (0)	autozone guy just cracked my windshield So yeah, it was rainy today went to autozone to find a new pair of windshield wipers. Long story short, my hand is hurt and I can't do them myself so I asked for help ( they do free installation at every autozone) everything was going great, until the guy removed the blade from the passenger side, and bamm the wiper arm slammed into the windshield, and made quiet the deep crack and a few more cracks. I felt bad for the guy as he was new, nonetheless he said he had to report it to his manager. I actually was gonna let it slide to not get this kid in trouble on his 4th day, but if I recall replacing a windshield is a little expensive. My question is, has anyone ever gone through this? How does it work or how long does this process take? Tia
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03-07-2016, 09:20 PM	#2
HCGxKaLiBeR Second Lieutenant 105 Rep 207 Posts Drives: 2025 X2 M35i \| 2022 Bronco Join Date: Aug 2014 Location: CT iTrader: (0)	Last year my windshield cracked (No idea what happened, found the crack in the morning) Fortunately I have State Farm glass protection plan. Insurance covered and replaced the windshield second day by Glass America at my house. Took less than an hour. If your windshield has rain sensor and you do not have it covered by insurance, you better ask for their manager. Otherwise, it will cost you. __________________ 2025 X2 M35i \| Black Sapphire Metallic
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03-07-2016, 09:37 PM	#3
330istocknot First Lieutenant 212 Rep 394 Posts Drives: 330chino Join Date: Mar 2016 Location: chino iTrader: (0)	How do I know if my car has windshield sensor?
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03-07-2016, 09:38 PM	#4
Dark_Knight_335 Came to the N55 Darkside 1177 Rep 12,740 Posts Drives: 2011 335 E93 M-Sport Join Date: May 2010 Location: NY/NJ iTrader: (28)	Take a picture of your windshield and post it.
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03-08-2016, 06:38 AM	#5
BeastMode335i Maximus Decimus Meridius 1280 Rep 4,723 Posts Drives: F30 335i Join Date: Apr 2014 Location: Down South iTrader: (2)	Ignore my post in your other thread asking what happened, didn't know there were two posts for this.. That sucks, hope you get it fixed for free.. __________________ F30 335i Melbourne Red Metallic M-Sport Package
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03-08-2016, 09:12 AM	#6
Jsoboti Lieutenant 30 Rep 583 Posts Drives: 2011 335i E92 M-Sport 6MT Join Date: May 2014 Location: Mississippi iTrader: (0)	I had one replaced at an Indy glass shop for about 350 total, with rain sensor. Took about an hour __________________ JB4 G5 ISO FF \| BMS Performance Intake \| BMS Wheel Spacers \| VRSF Catless DP \| Red CYBA Scoops \| Supreme Power Lowering Perches \| VRSF Charge Pipe \| VMR 810 19x8.5 ET35 19x9.5 ET33 \| Michelin PSS 235/265 \| BMS CDV \| BMS Clutch Stop \| 4'' Tips
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03-08-2016, 09:20 AM	#7
mxchris727 Captain 197 Rep 665 Posts Drives: '03 M5, '06 325i, '12 M3 Join Date: Aug 2012 Location: Westport, CT iTrader: (0)	MAKE SURE THAT THEY PRIMER THE WINDSHIELD FRAME!! Only in CT is it a law that they have to do so. When they remove the windshield, they WILL scratch the factory primer underneath. After a few years, it WILL rust and the gass will sperate. This happened to my e46, and I had to sell the car because of it. __________________ BMW GT1 (INPA, DIS, WinKFP, ect..), ISTA/P & /D is up and running! PM me if you want to stop by and code your car.
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03-08-2016, 09:42 AM	#9
MightyMouseTech Major General 4388 Rep 6,202 Posts Drives: 13 135i 6MT LeMans Blue MSport Join Date: Feb 2013 Location: Ottawa, Canada iTrader: (0)	First rule of a tech, when you take the wiper off, lower the arm to rest against the glass. Otherwise, this is exactly what happens. Sorry to hear OP.
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03-08-2016, 09:47 AM	#10
TBN54 Captain 427 Rep 793 Posts Drives: 08' E92 335 -> 17' F30 340i Join Date: Dec 2015 Location: Upstate NY iTrader: (0)	Give me the last 7 of your VIN OP. I'll let you know if you have rain sensor or not.
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03-08-2016, 10:23 AM	#12
uberschnell Brigadier General 703 Rep 4,081 Posts Drives: Wide Body 1 Join Date: Mar 2007 Location: Bay Area iTrader: (48)	First, kudos for actually caring about what happened to the kid. That kind of karma comes back around. As for the window, if you have insurance they cover a lot of it and no impact to your premiums. Just be sure to get a high quality installer and high quality window (oem if possible). Bad window installs suck. In CA you can't drive with a cracked windshield if it is anywhere near the drivers side.
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03-08-2016, 10:30 AM	#13
9krpmrx8 Clean is the new cool, keep it that way. 822 Rep 1,685 Posts Drives: 11' Alpine White 335i Sedan Join Date: Jan 2016 Location: San Antonio, Texas iTrader: (0)	That sucks, I did this on our Honda Odyssey here at work when I was changing the wipers. The arm slipped and snapped back down on the windshield without a wiper in it. __________________ 2011 335i, FBO, N55+ Turbo, full E85, S55 intercooler, etc. 2015 X5 35i Xdrive
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03-08-2016, 10:36 AM	#14
Volasko Colonel 765 Rep 2,618 Posts Drives: 06 330i E90, 18 530xe G30 Join Date: Dec 2010 Location: Toronto iTrader: (2) Garage List 2018 BMW 530e M Sport [9.00] 2006 BMW E90 330i [8.28]	Been there, done that. I felt like a complete idiot about it because it destroyed my windwhield. Went aftermarket cost me about 400 bucks. Going OEM will bump that cost to the $1000 range. I'd be bugging autozone for compensation, I get it that it was a mistake but either way you're going to be out cash for a mistake that wasn't caused by you.
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03-08-2016, 10:42 AM	#17
2010MSPORT335i Captain 99 Rep 951 Posts Drives: . Join Date: Sep 2009 Location: . iTrader: (7) Garage List 2010 E92 335i 6MT [0.00]	For Florida, this is covered by insurance w.o deductible __________________
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03-08-2016, 03:14 PM	#19
patents Lieutenant 166 Rep 598 Posts Drives: 2008 328i Join Date: Aug 2014 Location: Memphis, TN iTrader: (0)	FYI not all states offer glass coverage. Last time I asked, either in Arkansas or Tennessee, you couldn't get glass coverage. It was just part of comprehensive subject to your deductible. Autozone has procedures to deal with this. Just talk to the manager and find out their process for filing a claim to get it repaired. And if it's on their dime, insist on taking it to BMW and use BMW glass. It can make a difference with the rain sensor.
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