I need your help...

lxapilot118 · 12-29-2005, 03:02 PM

I picked up my car through European Delivery. The car made it to the ship, no problems, and I was able to track it on the carrier's website. According to the shipper, it was released to BMW on the 10th. The dealer told me that according to their computer, it didn't leave the port in New Jersey until the 13th, and I'd have the car no later than 16th. I called them on the 16th...never called me back. I called again on the 19th and was told the car was still in New Jersey, but would be there by the end of the week on the 23d. On the 23d, I called them and was told the car was still in New Jersey, but would be able to be picked up no later than the 28th of December. Today's the 29th, and the car's still not there. I've been calling all day wanting to talk to the salesman, sales manager, general manager, etc. I've been told by 2 different people I'd be called back immediately...that was 8 hours ago. In the past two weeks, they have not returned my call a single time. When I ask to speak with my salesman, I'm always told they're with a customer and would have to get back to me. What should I do??

Oz · 12-29-2005, 03:30 PM

Your salesman is appearently not handing the situation properly. Did you try going to the dealer and talking to their manager? If not, I would advice you to contact BMWNA (I'm not sure if they help with the problem though but its never wrong to make sure)

lxapilot118 · 12-29-2005, 03:32 PM

Thanks for the response. My problem is that the dealer is about 6 hours away. I talked to the sales manager 8 hours ago, and never got a call back...just called and now he's "busy with other customers." I asked to speak to the general manager, and stayed on hold for about 20 minutes until I hung up. I called BMWUSA and they couldn't do anything but tell me to call the General Manager of the dealership. I hate getting the runaround.

Oz · 12-29-2005, 03:35 PM

Then I would advice you to call the general manager over and over until the problem is resolved. They should try to reason with you rather then ignoring you.

LEDZEP · 12-29-2005, 05:28 PM

You're being blown off. Don't stand for it.

ward · 12-29-2005, 05:30 PM

leave them messages, consistantly until they get in touch with you

one a day should be sufficient without being a huge A-hole

lxapilot118 · 12-29-2005, 05:39 PM

ya...hopefully they'll call me before I deploy at the end of the month. It sucks that I was in VA for the holidays, and will be flying through the city the dealers in on my way back home. It'd be SO easy to not get on my connecting flight and drive my car home instead. It'd save me from trying to find someone to drive me 6 hours away to pick up the car, then drive 6 hours back...hmph.

12-29-2005, 03:02 PM	#1
lxapilot118 Second Lieutenant 12 Rep 218 Posts Drives: 330i + SC Mustang Join Date: Aug 2005 Location: MS iTrader: (0)	I need your help... I picked up my car through European Delivery. The car made it to the ship, no problems, and I was able to track it on the carrier's website. According to the shipper, it was released to BMW on the 10th. The dealer told me that according to their computer, it didn't leave the port in New Jersey until the 13th, and I'd have the car no later than 16th. I called them on the 16th...never called me back. I called again on the 19th and was told the car was still in New Jersey, but would be there by the end of the week on the 23d. On the 23d, I called them and was told the car was still in New Jersey, but would be able to be picked up no later than the 28th of December. Today's the 29th, and the car's still not there. I've been calling all day wanting to talk to the salesman, sales manager, general manager, etc. I've been told by 2 different people I'd be called back immediately...that was 8 hours ago. In the past two weeks, they have not returned my call a single time. When I ask to speak with my salesman, I'm always told they're with a customer and would have to get back to me. What should I do?? __________________ TiAg E90 330i 6-Speed, Silver w/gray/burl, sports package, premium package, nav, heated seats, sunshades, comfort access, satellite radio, PDC, Mattig Eyelids:rocks:
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12-29-2005, 03:30 PM	#2
Oz Lieutenant Colonel 33 Rep 1,770 Posts Drives: 2006 330i, 2004 X5 Join Date: Aug 2005 Location: Wayne, NJ iTrader: (1) Garage List 2006 330i [0.00]	Your salesman is appearently not handing the situation properly. Did you try going to the dealer and talking to their manager? If not, I would advice you to contact BMWNA (I'm not sure if they help with the problem though but its never wrong to make sure) __________________ 2006 330i Steptronic/Alpine White/Black Leather/Burl Walnut Trim/Premium Package/iDrive/Heated Seats/Winter: STYLE 159 Blizzak LM-22 RFT/Summer: TBD 2004 X5 Steptronic/Alpine White/Grey Leather/Poplar Trim/Premium Package/Heated Seats/iPod Adapter
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12-29-2005, 03:32 PM	#3
lxapilot118 Second Lieutenant 12 Rep 218 Posts Drives: 330i + SC Mustang Join Date: Aug 2005 Location: MS iTrader: (0)	Thanks for the response. My problem is that the dealer is about 6 hours away. I talked to the sales manager 8 hours ago, and never got a call back...just called and now he's "busy with other customers." I asked to speak to the general manager, and stayed on hold for about 20 minutes until I hung up. I called BMWUSA and they couldn't do anything but tell me to call the General Manager of the dealership. I hate getting the runaround. __________________ TiAg E90 330i 6-Speed, Silver w/gray/burl, sports package, premium package, nav, heated seats, sunshades, comfort access, satellite radio, PDC, Mattig Eyelids:rocks:
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12-29-2005, 03:35 PM	#4
Oz Lieutenant Colonel 33 Rep 1,770 Posts Drives: 2006 330i, 2004 X5 Join Date: Aug 2005 Location: Wayne, NJ iTrader: (1) Garage List 2006 330i [0.00]	Then I would advice you to call the general manager over and over until the problem is resolved. They should try to reason with you rather then ignoring you. __________________ 2006 330i Steptronic/Alpine White/Black Leather/Burl Walnut Trim/Premium Package/iDrive/Heated Seats/Winter: STYLE 159 Blizzak LM-22 RFT/Summer: TBD 2004 X5 Steptronic/Alpine White/Grey Leather/Poplar Trim/Premium Package/Heated Seats/iPod Adapter
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12-29-2005, 05:28 PM	#5
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	You're being blown off. Don't stand for it. __________________ I think it is bad luck to be superstitious
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12-29-2005, 05:30 PM	#6
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	leave them messages, consistantly until they get in touch with you one a day should be sufficient without being a huge A-hole
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12-29-2005, 05:39 PM	#7
lxapilot118 Second Lieutenant 12 Rep 218 Posts Drives: 330i + SC Mustang Join Date: Aug 2005 Location: MS iTrader: (0)	ya...hopefully they'll call me before I deploy at the end of the month. It sucks that I was in VA for the holidays, and will be flying through the city the dealers in on my way back home. It'd be SO easy to not get on my connecting flight and drive my car home instead. It'd save me from trying to find someone to drive me 6 hours away to pick up the car, then drive 6 hours back...hmph. __________________ TiAg E90 330i 6-Speed, Silver w/gray/burl, sports package, premium package, nav, heated seats, sunshades, comfort access, satellite radio, PDC, Mattig Eyelids:rocks:
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