Rough startup after new spark plugs at RMP-not impressed with service

bimmer328 · 04-30-2015, 05:36 PM

Got my spark plugs changed by RMP today and notice a rough startup every time I start the car now. The rpm's jump around for the first five seconds or so and the car shakes. This was not there before.

Wondering if it could be bad plugs?

Also, there seems like there is oil spill around the oil filter area (i also had an oil change and vcg done). Not sure why the spill wasnt cleaned up...

Called after and asked for Rocco about the plugs but he was out for a test drive so was told I will get a callback. The callback was from a person other than Rocco who said drive it for the weekend and see how it goes. I asked if I can bring it in tomorrow (since its my day off and I work in downtown) to get it checked and was told that they are closed.

I think its reasonable to get a callback by Rocco (the main person who I dealt with when I took it in and paid).

Not impressed with RMP to be honest..

GrapeBimmer · 04-30-2015, 07:15 PM

Talk to Rocco... I'm sure he'll contact you soon and straighten it out.

bimmer328 · 04-30-2015, 07:29 PM

Quote:

Originally Posted by GrapeBimmer

Talk to Rocco... I'm sure he'll contact you soon and straighten it out.

Since, they are closed tomorrow I will call them on monday and take another day off from work to sort this now. RMP was a mistake.

GrapeBimmer · 04-30-2015, 07:37 PM

you want a free latte? maybe some doughnuts? (bavarian creme)

bimmer328 · 04-30-2015, 07:43 PM

Quote:

Originally Posted by RMPMOTORS

Also if there is an issue we will sort it out, online bashing from OP will not help him get better service....

I am not trying to bash here. That is not my intention. My intention for this thread was to ask forum members for their opinion and also to show my dissatisfaction about the service.

I have sent you an email as you asked.

BreathLess · 04-30-2015, 09:35 PM

I've never been to RMP but I really don't see the complaint here.

Car was serviced and now the installed parts might be causing a problem. Could be the parts fault or the labor fault. Won't know till the mechanic checks it out.

They told you that they are not opened on weekends but to monitor it and come back on Monday. (Nothing wrong with this answer)
When you go back then you need to speak directly with the person who worked on the car.

The only thing I could see wrong is the oil spill.

But things like this is why I check out the car before leaving the mechanics.

GrapeBimmer · 05-01-2015, 07:36 AM

Quote:

Originally Posted by BreathLess

I've never been to RMP but I really don't see the complaint here.

Car was serviced and now the installed parts might be causing a problem. Could be the parts fault or the labor fault. Won't know till the mechanic checks it out.

They told you that they are not opened on weekends but to monitor it and come back on Monday. (Nothing wrong with this answer)
When you go back then you need to speak directly with the person who worked on the car.

The only thing I could see wrong is the oil spill.

But things like this is why I check out the car before leaving the mechanics.

Exactly... I wait until the problem/issue has been resolved or after it has been attempted to be resolved before posting anything! In fact, when I get work done, I give myself 'at least' a week before giving opinions.

To post dissatisfaction before an attempt at resolution only creates bad blood and negativity... you want someone working on your car that's pissed?

Ibi · 05-01-2015, 07:40 AM

Quote:

Originally Posted by Ali-323i

Who said anything about after hours?

Good customer service would mean understanding what my issues are in order to resolve them, not making an assumption and accusing me based on false information.

There are plenty of great shops in the GTA, I look for the best combo of price, expertise, AND customer service. At RMP I think you get about 2.5 of these. Not bad, I just want better.

you want 3/3, work on the car yourself.

I've had no issues with these guys. RMP - Great Service, Fair $.

Ali-E90 · 05-01-2015, 09:09 AM

Quote:

Originally Posted by Ibi

you want 3/3, work on the car yourself.

I've had no issues with these guys. RMP - Great Service, Fair $.

No need to work on the car myself, I've found other mechanics who I'm happy to work with.

If I work on the car myself, I only get 2/3, since I have limited expertise!

Ilma · 05-01-2015, 09:21 AM

I just changed my own plugs a week ago to the NGK's with a single electrode as I was getting high rpm misfires.

The misfires are gone......but I get a lumpy cold start just like you.

Gapped each plug myself to .022 and triple checked them - used a torque wrench to tighten them down.

Goes to show that even if you do everything by the book.....issues can still arise.

bimmer328 · 05-01-2015, 10:58 AM

Quote:

Originally Posted by BreathLess

I've never been to RMP but I really don't see the complaint here.

The only thing I could see wrong is the oil spill.

But things like this is why I check out the car before leaving the mechanics.

Quote:

Originally Posted by GrapeBimmer

To post dissatisfaction before an attempt at resolution only creates bad blood and negativity... you want someone working on your car that's pissed?

I communicated with Rocco by email as per his request here and he asked me to go see him if the startup issues persist on monday.

About the oil spill, this is the picture of what I mentioned about the oil spill. Look at the dark area under the oil filter cap.

playground · 05-01-2015, 11:57 AM

Quote:

Originally Posted by Ali-323i

No need to work on the car myself, I've found other mechanics who I'm happy to work with.

If I work on the car myself, I only get 2/3, since I have limited expertise!

No one asked for your opinion.

Quote:

Originally Posted by bimmer328

I communicated with Rocco by email as per his request here and he asked me to go see him if the startup issues persist on monday.

About the oil spill, this is the picture of what I mentioned about the oil spill. Look at the dark area under the oil filter cap.

LOL that is not even an oil spill, that is just gunk around the oil filter housing. Which is absolutely normal. You went to a mechanic, not a effing detailer.

arsonal · 05-01-2015, 12:50 PM

Quote:

Originally Posted by playground

No one asked for your opinion.

LOL that is not even an oil spill, that is just gunk around the oil filter housing. Which is absolutely normal. You went to a mechanic, not a effing detailer.

did you work on his car before this pic, if the person feels he hasn't been given top notch service and choses to vent on forums that's his right -

hopefully everything get resolved quickly bemmer328. I've been to rmp and I have nothing but great things to say about them.

tcharged · 05-01-2015, 09:13 PM

RMP is the best. The OP is a complete joke, whining about a misfire and upset because they aren't open after hours? Give me a break. Rocco is the man and is very fair, very helpful, and there's a reason he's Toronto's undisputed independent German car mechanic.

bulldog_yyc · 05-02-2015, 08:03 AM

OP sell your car immediately and do everyone a favor

shaginwagon13 · 05-03-2015, 12:23 PM

Quote:

Originally Posted by bulldog x6

OP sell your car immediately and do everyone a favor

+2 lol

dbworld4k · 05-03-2015, 01:27 PM

Hahahahahahahahaha the "oil spill" made me literally lol. Some people...

Pierce330 · 05-04-2015, 10:42 AM

I will never understand people! I wonder how credible reviews are...This review/rant is based on ignorance. The OP should really get a car that does not require the maintenance of a European car or go to Canadian Tire and see what will happen...Rocco replied, mitigated the concern, said he would fix it, come back on Monday, rectified the issue...not sure what else the OP wants...

bobblehead · 05-04-2015, 11:54 AM

any update on the issue from OP ?

How did the car run over the weekend ?

bimmer328 · 05-04-2015, 12:04 PM

Quote:

Originally Posted by bobblehead

any update on the issue from OP ?

How did the car run over the weekend ?

Car idle has become worse so its not only startup now. It stalled once yesterday when I was waiting at a traffic light.

Dont feel any issue when accelerating though and still no codes. I personally think one of the plugs maybe bad (since issue was not there before plug change) but then again I am not a mechanic.

I had sent an email to Rocco to check if I can come today but I think he didnt check his email yet. Havent had a chance to call him yet.

04-30-2015, 05:36 PM	#1
bimmer328 Enlisted Member 5 Rep 39 Posts Drives: 328 Join Date: Oct 2013 Location: Canada iTrader: (0)	Rough startup after new spark plugs at RMP-not impressed with service Got my spark plugs changed by RMP today and notice a rough startup every time I start the car now. The rpm's jump around for the first five seconds or so and the car shakes. This was not there before. Wondering if it could be bad plugs? Also, there seems like there is oil spill around the oil filter area (i also had an oil change and vcg done). Not sure why the spill wasnt cleaned up... Called after and asked for Rocco about the plugs but he was out for a test drive so was told I will get a callback. The callback was from a person other than Rocco who said drive it for the weekend and see how it goes. I asked if I can bring it in tomorrow (since its my day off and I work in downtown) to get it checked and was told that they are closed. I think its reasonable to get a callback by Rocco (the main person who I dealt with when I took it in and paid). Not impressed with RMP to be honest..
	Appreciate 0 Tweet

04-30-2015, 07:15 PM	#2
GrapeBimmer Enlisted Member 0 Rep 48 Posts Drives: 2007 328i Sedan - Monaco Blue Join Date: Mar 2014 Location: Toronto iTrader: (0)	Talk to Rocco... I'm sure he'll contact you soon and straighten it out. __________________ Jb e90 328i Monaco Blue • EuroCharged • aFe Magnum FORCE Stage-2 CAI • Spint Booster • Eibach Pro-Kit • Cusco Strut Bar • M-Tech Steering Wheel • RIP 84+87 e30 325e, 96 e36 328i and 2000 e46 323i
	Appreciate 0

04-30-2015, 07:37 PM	#4
GrapeBimmer Enlisted Member 0 Rep 48 Posts Drives: 2007 328i Sedan - Monaco Blue Join Date: Mar 2014 Location: Toronto iTrader: (0)	you want a free latte? maybe some doughnuts? (bavarian creme) __________________ Jb e90 328i Monaco Blue • EuroCharged • aFe Magnum FORCE Stage-2 CAI • Spint Booster • Eibach Pro-Kit • Cusco Strut Bar • M-Tech Steering Wheel • RIP 84+87 e30 325e, 96 e36 328i and 2000 e46 323i
	Appreciate 0

04-30-2015, 09:35 PM	#6
BreathLess Private First Class 3 Rep 100 Posts Drives: 11' E90 328xi 6MT Join Date: Mar 2014 Location: Toronto, ON iTrader: (0)	I've never been to RMP but I really don't see the complaint here. Car was serviced and now the installed parts might be causing a problem. Could be the parts fault or the labor fault. Won't know till the mechanic checks it out. They told you that they are not opened on weekends but to monitor it and come back on Monday. (Nothing wrong with this answer) When you go back then you need to speak directly with the person who worked on the car. The only thing I could see wrong is the oil spill. But things like this is why I check out the car before leaving the mechanics.
	Appreciate 0

05-01-2015, 09:21 AM	#10
Ilma Colonel 211 Rep 2,864 Posts Drives: 2023 M4 Competition Join Date: Nov 2008 Location: Mississauga iTrader: (1)	I just changed my own plugs a week ago to the NGK's with a single electrode as I was getting high rpm misfires. The misfires are gone......but I get a lumpy cold start just like you. Gapped each plug myself to .022 and triple checked them - used a torque wrench to tighten them down. Goes to show that even if you do everything by the book.....issues can still arise.
	Appreciate 1

05-01-2015, 09:13 PM	#14
tcharged Banned 28 Rep 299 Posts Drives: bunch of them Join Date: Apr 2012 Location: Toronto iTrader: (1)	RMP is the best. The OP is a complete joke, whining about a misfire and upset because they aren't open after hours? Give me a break. Rocco is the man and is very fair, very helpful, and there's a reason he's Toronto's undisputed independent German car mechanic.
	Appreciate 0

05-02-2015, 08:03 AM	#15
bulldog_yyc Major General 143 Rep 5,040 Posts Drives: GT3RS Join Date: Oct 2008 Location: probably work iTrader: (28)	OP sell your car immediately and do everyone a favor
	Appreciate 0

05-03-2015, 01:27 PM	#17
dbworld4k Banned 614 Rep 2,233 Posts Drives: '12 M3 Join Date: Mar 2008 Location: YYZ iTrader: (5) Garage List 2002 BMW M5 [10.00] 2009 BMW 335i [10.00]	Hahahahahahahahaha the "oil spill" made me literally lol. Some people...
	Appreciate 0

05-04-2015, 10:42 AM	#18
Pierce330 Second Lieutenant 35 Rep 295 Posts Drives: E90 328 xDrive Join Date: Jan 2012 Location: Oakville iTrader: (0)	I will never understand people! I wonder how credible reviews are...This review/rant is based on ignorance. The OP should really get a car that does not require the maintenance of a European car or go to Canadian Tire and see what will happen...Rocco replied, mitigated the concern, said he would fix it, come back on Monday, rectified the issue...not sure what else the OP wants... __________________ E46 330i (Sold) E90 328i (Sold) E90 325i (Sold) E90 328i xDrive
	Appreciate 0

05-04-2015, 11:54 AM	#19
bobblehead Brigadier General 256 Rep 4,721 Posts Drives: warp speed Join Date: Aug 2009 Location: Toronto, On iTrader: (0)	any update on the issue from OP ? How did the car run over the weekend ?
	Appreciate 0